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#BEYONDTRUST BOMGAR DOWNLOAD INSTALL#
#BEYONDTRUST BOMGAR DOWNLOAD DOWNLOAD#

Please note that this will also remove the downloaded installation file as well. When the remote session is over, you can click the large red X button in the Bomgar window to close the program and uninstall it. The Help Desk agent will then initiate a chat session and a window will appear on your computer that you will be able to chat back with. If you choose to proceed, the window will display a green computer icon next to the icon of a person on the right side. This will terminate the remote session, close the program, and uninstall it. If at any time you want to cancel the remote session, click the large red X button in the Bomgar window. Finally, the last option refuses the request, closes the software, and uninstalls it. This is useful if you are getting an error message that the Help Desk is unable to replicate or if you have access to systems that they do not. The second option allows you to perform tasks on the computer and the Help Desk agent can only watch what you do. The first option will allow the Help Desk agent to remotely access your computer. Once the agent chooses to remote control your computer, you will be greeted by another message. Open this image file (it may open by itself) and double click the icon in the image

#BEYONDTRUST BOMGAR DOWNLOAD DOWNLOAD#

In Safari, a disk image will download and display on the desktop.

#BEYONDTRUST BOMGAR DOWNLOAD INSTALL#

Click the Run button to install the software

In Internet Explorer, the box will ask to Run, Save or Cancel.

Click Save File and then open the downloaded file

In Firefox, the box will ask you to Save File or Cancel.

Click on the name of the Help Desk agent that invited you to use this serviceĬlick on the Agents name that invited you to this session, a dialog box will appear:

Representatives This is a list of available Help Desk Agents.

While working in the web rep console, you can choose at any time to switch to working in the desktop representative console.Click on the Desktop Representative Console menu item located under the Actions menu in the top-right corner of the screen. You will now find yourself at the Support Portal page. Download the Desktop Representative Console from the Web Rep Console.

Please read through this page and if you are in agreement with the terms of use, click the I agree with the above terms and conditions link.

Access to remote help can be found by visiting the Bomgar Remote Desktop Support Agreement page (doc: 7957).

Once you have worked with the Help Desk, if it is determined that you can benefit from a remote session, the Help Desk will invite you to join this session. This service is offered as an invite only service. Do not use the Open link that appears after downloading a file from some browsers.This document covers accessing DoIT's BeyondTrust Remote Support page and use of the program. On a Linux system, you must save the file to your computer and then open it from its download location. If you do not already have the desktop representative console installed, you must first follow the link to the My Account page to download and install the desktop representative console.

You are automatically signed out of the web rep console. Any sessions active in the web rep console open in the desktop representative console. If you already have the desktop representative console installed, run the BeyondTrust Representative Console Script to open and log in to the representative console. Representatives using Chrome OS devices cannot download and use the desktop rep console. Click on the Desktop Representative Console menu item located under the Actions menu in the top-right corner of the screen. While working in the web rep console, you can choose at any time to switch to working in the desktop representative console. Download the Desktop Representative Console from the Web Rep Console